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7 things for brands and merchants to think about when buying ecommerce software

When you decide to add a new online sales channel or marketplace to the one you already have, you become a multichannel seller. It might be the first of many channels you add, and each of them comes with its own rules and ways of working.

You’re going to need help managing your multichannel business, from supply through to demand, fulfilment, shipping and service.

You’re going to need a platform and services to connect all the moving parts, workflows, processes, systems and providers, so that the end solution is configured for your business and where you want to take it. Investing in this solution is probably the most important decision you’ll make.

You’ll want to get it right.

Maybe you’ve never bought this kind of thing before, and you’re not sure how to go about it. This ebook covers 7 key things to think about before you buy.


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  • The mechanics
  • About you
  • Functional requirements
  • Service requirements
  • Technology requirements
  • Tender process requirements
  • Other considerations
  • What to do next
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